ABOUT THE ROLE:

• Manage all daily requirements of the centre, such as opening/closing of the centre, member requirements, sales leads, renewals, meeting room bookings, and mail distribution when required
• Work with the centre team to facilitate internal/external event promotions
• Attend to sales leads and meeting room enquiries from start to finish, following company processes and liaising with all departments to ensure a favourable client experience and outcome
• Cultivate a strong sense of community within the centre, where clients are introduced to others to create effective workplace relationships and ensure a positive working atmosphere
• Complete new member induction, on-boarding/off-boarding processes and practices in line with current organisational procedures
• Ensure centres are adequately staffed and ‘run’ with cover for any staff absences, ensuring arrangements are made and communicated to the relevant parties
• Responsible for a centre to reach the profit goals set in the budget each month
• Ensure the ‘Daily Checklist’ for your location/s is completed during the day according to the centre & organisational policy and procedures
• Manage the efficient setup and ‘onboarding’ of all new clients (eg, office set-up, inductions, allocation of phone extension, updating of applicable registers, notifying staff) based on current policies and procedures
• Manage all aspects of invoicing for your centre promptly, i.e. the accurate recording, entering and balancing of all daily and variable charges each day, preparation, checking and distribution of monthly client invoices and of any other specific reports as required
• Manage debt collection for your centre
• Prepare weekly reports for management, such as sales/occupancy reports and variable reports

SALES AND LEASING:

• Touring and follow-up with potential clients at each assigned location
• Preparation and follow-up of all proposals sent
• Liaise with all tours and enquiries
• Prepare weekly sales reports for management
• Attend weekly sales meetings
• Ensure all vacant office areas are clean and suitable for viewing and resale

MAINTENANCE:

• Responsible for maintaining your assigned centre/s (ie, daily cleanliness of the facility, such as lights, cleaning, carpets, walls and general presentation)
• Responsible for overseeing the entry and efficient completion of all requests from various preferred providers for your locations
• Responsible for overseeing the entry and completion of all requests to building management
• Managing all other maintenance requests for the centre, to ensure that the centre is always kept in excellent condition

NETWORKING:

• Hosting weekly afternoon drinks and regular networking events for clients in your assigned Centre

Required Experience 

• 3-5 years of experience in sales and customer service is a strong plus
• 3-4 years of experience in people management
• Ability to thrive in a fast-paced, dynamic environment
• Proven experience with CRM systems, particularly HubSpot
• Experience conducting client tours and following up on leads
• Proficiency in preparing and following up on sales proposals
• Excellent communication and collaboration skills, especially with senior management
• Operational experience maintaining and preparing office spaces for client viewings, following up on maintenance, and working alongside third-party vendors to achieve optimal results for the coworking space.